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Operational Return System

Operational Shipments and Tracking

Operational Shopify

Past Incidents

April 2025

Return Label Generation - Shopify

Resolved

Resolved

Apr 23, 2025 1:24 pm
Investigating

I was able to check the error here and it appears that this has been a reported issue with our Shipping team. Looking at all reported error by merchants it seems this is affecting all merchant using USPS return label generation.

It has been submitted to our developers for further investigation but at the moment we haven't yet a turnaround time when it will be expected to address the issue. Alternatively, you can attempt to purchase a non-USPS return label, or purchase a USPS label off platform. We are now coordinating with the USPS to address this promptly.

Apr 14, 2025 1:57 pm
March 2025

Problem With Matching Couriers

Resolved

Resolved

May 12, 2025 4:20 pm
Monitoring

In Normal Operation, some trackings may not synchronize with the correct courier on shopify, please report this so that we can correct it.-Lucas

Mar 25, 2025 3:12 pm