Understanding Your Order Status and Tracking Information

At Resparked, we are committed to ensuring that your shopping experience is seamless and satisfying. We understand that waiting for a package can sometimes be stressful, especially when tracking updates are not as frequent as expected. This article aims to clarify our policies regarding order tracking and what steps you can take if your package seems delayed.

Order Tracking and Transit Times

Standard Transit Expectations

For orders placed with us, it is important to note that packages in transit for less than 50 days are not considered lost. During this period, your package is likely still making its way through the various stages of international shipping. It is common for tracking updates to be less frequent, particularly when packages are being transferred between countries.

It is usually delivered way before then, most times, and to most locations, shipping is under 20 days. Deliveries in over 30 days are rare, let alone 50 days, unless an issue is presented.

International Shipping Considerations

When shipping internationally, there may be periods where tracking information is not updated on our tracking page. This often occurs because the package is being processed through local postal services and customs in the destination country. Rest assured, this does not mean the package has stopped moving; it is simply undergoing the necessary procedures to reach you.

What to Do If Your Order Exceeds 50 Days in Transit

If your order has been in transit for over 50 days, it is considered lost according to our policies. In such cases, you are entitled to either a replacement or a refund. We are here to help you with this process to ensure you receive your order or a satisfactory resolution.

Steps to Take:

1. Contact the Courier: Initially, you may want to reach out to the courier service for any additional insights into your package's status.
2. Reach Out to Support: Our customer support team is available to help you. Please contact us with your order details, and we will guide you through the next steps, whether that involves sending a replacement or processing a refund.

Conclusion

We appreciate your patience and understanding as your order makes its way to you. At Resparked, professionalism and respect are at the core of our customer service philosophy. We are dedicated to resolving any issues promptly and ensuring your satisfaction with our products and services. For any further questions or help, please visit our store or contact our support team.