How to return an item

Thank you for choosing Resparked! We are dedicated to ensuring you have the best experience with our products. In the rare event that your product does not meet the standards of our warranty, please follow the steps below to initiate a return.

How to Initiate a Return:

1. Do Not Return the Product to the Place of Purchase, since returns are handled exclusively by the Reparked customer support team to ensure swift processing and assistance.
2. Email Support for Return Assistance:
   • Email: Send an email to support@resparked.com  including your order number  (e.g., #RK123456), a description of the issue explaining the cause for the return, and a video showing the issue
3. Or if you prefer, you can fill out the “Returns” section in our contact form on the Resparked website.
4. Follow Customer Service Instructions to proceed with your return.

Return Conditions:

• Condition of Item: To qualify for a return, the product must be in excellent condition, complete with its original packaging and all included components.
• Photographic Evidence Required: We will need detailed photos to confirm the item’s condition.
• Return Denial: Resparked reserves the right to decline any return that does not meet these conditions. Our decision on item eligibility is final.

Returns Due to Personal Reasons:

• Timeframe: Returns based on personal dissatisfaction or change of mind must be initiated within 60 days of receiving the item.
• Return Conditions: The same item condition requirements apply, and Resparked may refuse the return if conditions are not met.

Refunds Related to Delivery Delays:

Refunds due to delivery times are only granted if they exceed our shipping guarantee and are beyond our control. For detailed information, please refer to our shipping policy.

Return Shipping Fees:

• United States: A return shipping fee (based on USPS rates) will be deducted from your refund. This fee is separate from administrative costs and is calculated according to your location and shipping method.
• Non-Refundable Shipping Costs: Please note that any shipping fees are non-refundable.
• Processing Timeframe: Once your return request is received, our team will process it within 24-48 hours. The timeline for receiving the returned product may vary based on location.

Thank you for adhering to our return policy and helping us serve you better. For further information, reach out to our support team at support@resparked.com or visit our website to read our full shipping and returns policy.